I often visit this place as it shares the same campus as my office (Saket District Center, near PVR). I have been visiting there right from its inception and the the feeling was always good & satisfactory.
The last time when i visited this place after a long (1st may 2013) the experience in simple words was DISGUSTING.... It was my best friends birthday and we took her out for lunch before we could take a grand treat from her in the evening. We ordered Butter Chicken, Mutton Keema, Garlic Naan, Soft Drinks.
The first disappointment was that the service was too slow, the ACs were not turned on even on demanding for the same. When we were served the soft drinks (Coke) they were at room temperature (they did not even feel like putting the drinks in refrigerator), on complaining for the same it took them more than 10 minutes to get some ice for the so called coldrinks.
Then arrived keema and butter chicken. The satisfaction level again was disgusting with the first bite. The keema was too oily and butter chicken was too hard (i believe the chicken should be tender) i belive it want fresh and was over baked (not roasted) in microwave ( I could tell that from the taste of it, as I love eating non veg and am quite an expert at it). It took them another 10 minutes to get the garlic naans which are supposed to be served at the same time. I wasnt much surprised to see that there was hardly any garlic in the garlic naans as this is what could be expected from the experience I was having that day...
Some how we gulped the food down our throats as we couldn't go to another place (we were out only for the lunch hours from office) and called for the bill. In a fraction of seconds i asked him to take my membership card for discount. He said the bill has been generated (i wonder if he could generate the bill in less than 5 seconds when he took more than 10 minutes to get ice & garlic naan when we wanted him to be fast) .
I knew the owner so I asked for her number to complaint about the bad service. He rudely said that he cant give the number as the owner is out of town. On much of argument he offered three of us a complimentary dessert instead of the discount. We agreed for the same.
Now this dessert was more disgusting than the food we had there. We were served brownies with vanila ice cream. The brownies were rock solid, i had never seen such hard brownies in my life (I come from Dehradun, which is a city famous for its bakery products). We banged the spoons on the table and moved to the counter to clear our bill. I saw a feedback book out there and started writing on it. The waiter then rudely said that why are you writing such a long story take the owner's number and talk to him. I was very pissed off and said that when i asked for the number you said that you cant give me the number, now when i am writing a feedback in the feedback book kept on your counter for that purpose you are not letting me do it. ( I wonder they must have torn off the page where I wrote my review after I left, if some one ever visits please try and see the comments given on 1st May 2013). I still didn't get any call or any other communication from the restro even after writing a feedback, just wondering why the****people keep those feedback books on their counter when you are least bothered about it.