20 February 2013
The Taj West End This hotel is great really, but it gave me a bad impression right from the start. They smell of maximal profiteering.
I came with a business colleague, on the same flight. They have to send 2 cars instead of one.
I needed 2 nights stay but they have to book me for ...
The Taj West End This hotel is great really, but it gave me a bad impression right from the start. They smell of maximal profiteering.
I came with a business colleague, on the same flight. They have to send 2 cars instead of one.
I needed 2 nights stay but they have to book me for 3. My Indian colleague gave my flight details to the hotel. I was booked on a late evening flight. Normally I will check out at noon. But what they did, they book me in for another night. When I checked in, I asked them to cancel the last night. They refused. Their policy is 72 hours notice which I think is ridiculous. Most hotel will not penalise you for staying 2 nights even if you have booked for 3. And in my case, they should not have even booked me for the last night. They will not even offer me a half rate even though I checked out in the evening. I didnt put up a big fuss since my company was paying, otherwise I will certainly be very upset.
Room wise, it has spacious, luxurious suites. I believe even the bottle of wine in the room is complimentary.
The hotel is set in a large and lush garden. In this respect, it cannot be any better. It has 2 nice pools amidst the garden surroundings.
This hotel is one that will make you feel guilty living like a prince while people live in make shift huts out there.
The so called Vietnamese restaurant is more like an Asian fusion place. The food is mediocre.
Staff are courteous throughout.
In summary, a really luxurious place and you will be pampered. But beware of their blatant profiteering!!
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