Faqs

Everything you wanted to know about mydala*

*but didn't know whom to ask.

WHO WE ARE

1. What does mydala.com do?

mydala.com is in the business of pampering you with your city's hottest shopping deals, discounts and offers. Get deals through the Internet, on your mobile or via our snazzy new mobile app. Whatever the platform, if there's a deal out there, it's in here.

2. What the heck is a mydala?

Dala is a Sanskrit word that means team, gang, group, friends, homies, pals. mydala is your very own dealhuntin', compulsive-shoppin' band of buddies. Join in!

3. Who's behind mydala.com?

mydala is owned by Kinobeo Software (P) Limited and is funded by several prominent business, e-commerce and venture capital players, including, in their personal capacity, private equity gurus Ajay Relan and Jayanta Basu of CX Partners and Info Edge (India) Ltd, the awesome folk behind naukri.com, and one of India's largest internet companies.

4. Where is mydala.com located?

mydala started in Delhi, and that's where our corporate office is. But in truth, we are everywhere. That is, everywhere where there's a deal to be found. Our teams live and work out of Mumbai, Bangalore, Kolkata, Pune, Chennai, Hyderabad, Agra, Ahmedabad and pretty much every city in India. If there's a deal in your city, you can be sure one of us is out there hunting it down.

HOW IT WORKS

1. There's this deal I like. What do I do?

A great deal is like the cute girl in your class. It won't wait around forever. So click "BUY" before the offer endsand you'll find a voucher in your inbox or on your phone.
There are certain deals which need a minimum number of buys to go live. So if you want that deal real bad, invite your friends, colleagues, uncles, aunts, milkman, anyone!

2. What is a bulk order?

A bulk order enables you to buy a large number of vouchers to a restaurant and use them all at a single table in one go. Great for parties and get togethers! Call customer service to place a bulk order, round up your pals and be everyone's favorite host.

3. Do I need to register to buy the deal?

At mydala.com, the customer is king. You may register and pay through your mydala account, or buy as a guest using your email and mobile number. The choice is yours, your majesty.

4. Do I need to use the voucher the day I get it?

No. But be sure to use it before the deal expiry date. Do check your deal detailscarefully.

5. Can I gift a mydala voucher?

Yes! In almost every deal! Unless the deal terms and conditions specify otherwise, gift away.

6. If I don´t use the voucher value in one visit, can I use the remainder later?

Nope. There are no prizes for hoarding. You either use up your value or you forfeit it.

7. Can I combine mydala with other schemes?

No. Unless the deal terms and conditions specify otherwise.

8. What if I wish to refund or exchange products or services bought from mydala?

Err, no. See, cancellations impact the quality of future deals with the merchant. So please enable us to continue bringing you awesome deals by being sure of what you are buying. If you have second thoughts later, you'll receive our heartfelt sympathies and also a copy of our zero refund or exchange policy. Sorry. But if there indeed is a faulty or non-functional product delivery, such intimations should be given to us by email on support@mydala.com within 7 days of delivery of the product at your door step.
Any intimation after this is not fair, we are sure you agree. Return of products will be accepted only if the products which are damaged or faulty are returned with their product tags being intact and original packaging . Refund/ replacement for goods/ merchandise is subject to inspection and checking by mydala team. Damages due to neglect, improper usage will not be covered.

9. If the business for which I bought a mydaIa shuts down, what then?

We'll go to the ends of the earth to help you get your money back. That's a promise.

10. How can I get my business on mydala?

Welcome aboard, partner. http://www.mydala.com/getfeatured has all the answers you want.

11. Are there any terms & conditions for buying deals?

Yes, you'll find them under terms and conditions. Easy! Do read them carefully.

12. Are there any "hidden conditions"?

Nope, zilch, nada. With this gang of friends, what you see on the terms and conditions page is what you get.

13. I deleted the email with the voucher by mistake :(

Dude, it's just an email! We'll send you another one. Mail us or call customer care.

14. Can I use the SMS with the voucher details ?

Most definitely. Just show the SMS with voucher details to enjoy your deal. However there are some Merchants who still demand the print of the voucher, suggest you read the Deal terms of the deal bought by you.

15. 15. I am getting too many deals that are not relevant to me! Can't I just get stuff I am interested in?

Yes, you can! Set your preferences in the "My Profile" section. Tell us what you want, what you don't want, and how often. Like we said, you are the boss!

16. What are my points?

• my points can be earned by participating in eligible activities only subject to T&C.
• Current eligible activities may or may not include: referrals, Contest deals. They are subject to change without notice.
• Any my points earned by you, will get expired on the last day of next quarter. For e.g. Any mypoints earned between October 1st 2012 to 31st December 2012, will remain valid till 31st March, 2013
• 10 my points = R1

INSIDER KNOWLEDGE (only because we love you)

1. Be early!

Our deals are time-sensitive, are limited in quantity and all vouchers are sold on a first come, first served basis. To make sure that you get the deal you want, buy before the clock expires

PAYMENT

1. What payment options do I have?

We accept MasterCard and Visa credit cards, all debit cards, IVR, Net Banking, Itz Cash Card, Oxicash, Cash on Delivery and directly through your Mobile account on the WAP site.We love them all!

2. Am I billed as soon as I buy anything on mydala?

Yes - you are charged when you buy a deal. Can I order by phone?
Hello, yes! Please call customer service at 011-43444444.

3. Is mydala safe?

Your credit card number is transmitted by Verisign SSL directly to our secure payment gateways. At no time is your credit card information stored on our servers. As they say in the movies, relax, you are safe.

4. Are there any taxes?

Always check terms and conditions. Usually, most of our deals do not include taxes or service charge.

5. I bought a deal, but can I cancel it before the deal ends?

Nope. If you bought it, you bought it. If you don't want it, you can always make a pal happy by gifting it.

SUPPORT

1. How do I contact the customer care team?

Email us at support@mydala.com, chat with us or call us at :011-43444444
Monday to Saturday : 9am to 11pm
Sunday: 9.30am to 6pm.

2. What is the response time to a member inquiry?

Remember these four letters. A, S, A and P.