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1. What does mydala.com do?
We pamper you with your city's hottest shopping deals, discounts and offers.
Get deals through the Internet, on your mobile or via our snazzy new mobile
app. Whatever the platform, if there's a deal out there, it's in here.
2. What does 'mydala' mean?
Dala = team, gang, group, friends, homies, pals.
mydala is your very own deal hunting, smart shopping band of buddies.
3. Who's behind mydala.com?
mydala is owned by Kinobeo Software (P) Limited and is funded by several
prominent businesses, e-commerce and venture capitalists, including, in their
personal capacity, private equity gurus Ajay Relan & Jayanta Basu of CX
Partners and Info Edge (India) Ltd, the awesome folk behind naukri.com, one of
India's largest internet companies.
4. Where is mydala.com located?
Everywhere. In over a 100 cities around the country, the mydala team is busy
hunting down great deals for you. Our corporate office is in Delhi, so if you want
to drop in for a coffee, you know where to go.
1. There's this deal I like. What do I do?
A great deal is like the cute girl in your class. It won't wait around forever. So
click "BUY" before the offer ends and you'll find a voucher in your inbox or on
2. What is a bulk order?
A bulk order enables you to buy a large number of vouchers for a restaurant and
use them all at a single table in one go. Great for parties and get-togethers! Call
customer service to place a bulk order, round up your pals and be everyone's
3. Do I need to register to buy the deal?
At mydala.com, the customer is king. You may register and pay through your
mydala account, or buy as a guest using your email and mobile number. The
choice is yours, your majesty.
4. Do I need to use the voucher the day I get it?
No. But be sure to use it before the deal expiry date. Do check your deal details
5. Can I gift a mydala voucher?
Yes! Unless the deal terms and conditions specify otherwise, gift away.
6. If I don't use the voucher value in one visit, can I use the remainderlater?
Nope. You either use it up or forfeit it.
7. Can I combine mydala with other schemes?
No. Unless the deal terms and conditions specify otherwise, but that's rare.
8. What if I wish to refund or exchange products or services bought from mydala?
Only for faulty or damaged products. Inform us of the same by emailing
firstname.lastname@example.org within a week of receiving product at your doorstep.
Damaged goods must be returned in their original packaging with intact product
tags. Refund or replacement for goods/merchandise is subject to inspection and
checking by mydala team. Damages due to neglect, improper usage will not be
9. Can I change my mind after I have bought a deal?
Err, no. See, cancellations impact the quality of future deals with the merchant.
So please enable us to continue bringing you awesome deals by honoring your
commitment to buy.
10. If, the business for which I bought a mydaIa deal, shuts down, then what?
We'll go to the ends of the earth to help you get your money back.
That's a promise.
11. How can I get my business on mydala?
Welcome aboard, partner http://www.mydala.com/getfeatured has all the
answers you want.
12. Are there any terms & conditions for buying deals?
Yes, you'll find them under terms and conditions.
Do read them carefully.
13. Are there any "hidden conditions"?
Nope, zilch, nada! With this gang of friends, what you see on the terms
and conditions page is what you get.
14. I deleted the email with the voucher by mistake!! :(
Dude, it's just an email! We'll send you another one.
Mail us or call our customer care.
15. Can I use the SMS with the voucher details?
Definitely! Just show the SMS with voucher details to enjoy your deal.
However, there are some merchants who still demand the print of the voucher.
We suggest you read the terms of the deal bought by you.
16. I am getting too many deals that are not relevant to me! Can't I just get stuff I am interested in?
You are the boss! Login to your mydala account and set your preferences in the
"My Profile" section. Tell us what you want, what you don't want, and how often.
17. What are my points?
my points can be earned by participating in relevant activities only
(subject to T&C ).
Current relevant activities may or may not include: referrals, contest deals.
They are subject to change without notice.
Any my points earned by you, will get expired on the last day of next quarter.
For e.g. any my points earned between October 1st 2012 to 31st December
2012, will remain valid till 31st March, 2013.
10 my points = INR 1.00
INSIDER TIP (only because we <3 you)
Be early! Our deals are time-sensitive, limited in quantity and all vouchers are
sold on a first come, first serve basis. To make sure that you get the deal you
want, buy before the clock expires.
1. What payment options do I have?
MasterCard/Visa credit cards, all debit cards, net banking, Itz cash card,
Oxicash, cash on delivery and directly through your Mobile account on the WAP
site. We love them all!
2. Am I billed as soon as I buy anything on mydala?
Yes, you are charged when you buy a deal.
3. Can I order by phone?
Oh yes! Please call our customer service at 011-43444444.
4. Is mydala safe?
Your credit card number is transmitted by Verisign SSL directly to our secure
payment gateways. At no time is your credit card information stored on our
servers. As they say in the movies, relax, you are safe!
5. Are there any taxes?
Always check terms and conditions. Usually, most of our deals are inclusive of
6. I bought a deal, but can I cancel it before the deal ends?
Nope. If you bought it, you bought it. If you don't want it, you can always make a
pal happy by gifting it.
1. How do I contact the customer care team?
Email us at email@example.com, chat with us or call us at 011-43444444
from Monday to Saturday, 9:30 AM to 8:00 PM.
2. What is the response time to a member inquiry?